Common questions.
Does my machine require an isolation transformer?
Depends on machine specifications and shop power quality. High-end machines (Mazak, DMG, modern Haas) often specify line reactor minimum and isolation transformer recommended for sensitive applications. Older or simpler machines may run fine on direct utility power. Manufacturer installation manual will specify; if unclear we can review and recommend.
Can I install a CNC machine on 240V single-phase?
Some small machines (Tormach PCNC 1100, smaller CNC routers) are designed for 240V single-phase. Most production-grade CNC mills and lathes (Haas, Fadal, Mazak, DMG) are 480V three-phase. Conversion options (phase converters) work but reduce reliability and may void warranty for production machines. Verify machine voltage requirement before purchase if you don't have three-phase available.
How important is phase rotation?
Critical. Three-phase motors spin in the direction determined by phase rotation. CNC spindles, coolant pumps, hydraulic pumps, axis drive motors all depend on correct rotation. Wrong rotation can damage spindle within seconds (axial loading reversed), pump cavitation, drive train damage. We verify rotation with phase rotation meter before energizing machine for first time.
What's the lead time for CNC installation?
Permit pull 2-4 weeks Marin jurisdictions depending on AHJ. Material lead times: line reactors, disconnects, larger conductors typically 1-3 weeks. Installation work 2-5 days per machine. Total: 3-7 weeks from contract to commissioning for single machine. Multi-machine projects scale up; we typically schedule machines in sequence to minimize total downtime impact on shop operations.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.