Common questions.
Do I need to buy the fan before scheduling?
Yes — we install homeowner-purchased fans. This gives you full control over brand, style, and price, and avoids markup on the fan itself. Common brands we install: Hunter, Minka Aire, Casablanca, Emerson, Hampton Bay, Haiku, Big Ass Fans. We discuss expected switching scope during the quote so you can choose a fan compatible with your switch plan.
What's a fan-rated box?
An electrical box specifically rated to support the weight and rotational forces of a ceiling fan. UL-listed for fan use, structurally connected to a ceiling joist or fan-support brace, rated for 35-50 lbs typically. Standard light-fixture boxes are rated for 5-10 lbs and are not appropriate for fans. Installing a fan on a non-fan-rated box is a code violation that can lead to fan-pulled-from-ceiling failures over time.
Can I install a fan where only a light is now?
Usually yes, with electrical work. Need to verify the existing box is fan-rated (typically no — most light boxes are not), or upgrade to fan-rated box. Need to confirm switch logic supports fan + light independent control if desired. Most light-to-fan conversions involve box upgrade and modest switch reconfiguration. Cost range $350-$750 typically depending on box upgrade scope.
Do fans need GFCI or AFCI protection?
Bedroom and bathroom ceiling fans require AFCI protection per NEC. Outdoor/patio fans require GFCI protection. Modern Marin construction includes these protections on the relevant circuits; older homes may need circuit-level updates during fan install. We verify circuit protection during the quote and address any updates needed.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.