Common questions.
Do I need a written LOTO program if we have only one electrical worker?
Yes — even single-worker operations need written procedures. The written program documents how energy isolation is performed safely. Reduces injury risk and demonstrates compliance during Cal/OSHA visits. Single-worker programs are simpler than multi-worker but still required. We develop appropriately-scaled program for actual operations.
What training do my electricians need beyond their journeyman?
Beyond journeyman/C-10 license: NFPA 70E electrical safety training (70+ hours initial, annual refresher), site-specific equipment training, LOTO procedure training (employer-specific procedures), PPE use training, emergency response training. Most Marin employers contract with us or specialized training providers for NFPA 70E courses. Initial training 3-5 days; annual refresher 1 day typically.
What's the difference between qualified and authorized?
Cal/OSHA distinguishes 'qualified person' (trained for electrical work — typical electricians) from 'authorized person' (allowed to perform specific LOTO on specific equipment). Authorized person might be a maintenance technician trained on specific LOTO procedure for specific machine — doesn't need full electrical qualification, just the procedure training and authorization. Different roles, different training requirements.
How do I know if we're compliant?
Self-assessment using Cal/OSHA checklist (available from DIR website) is starting point. More thorough: third-party compliance audit (we provide; specialized safety consultants also do). Comprehensive audit reviews documentation, observes practices, interviews staff. Identifies gaps and prioritized remediation. Worth doing periodically (every 2-3 years) and definitely before Cal/OSHA inspection if you have advance notice.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.