Common questions.
Do I need certification testing?
Strongly recommended for commercial structured cabling. Test report is evidence of installation quality, supports warranty coverage, enables future troubleshooting. Without testing, network issues attributable to cabling vs equipment can't be definitively diagnosed without re-testing later. Cost of testing is included in standard structured cabling pricing; the question is really whether to specify it explicitly. We default to certified testing on all Marin commercial work.
What does certification add to cost?
Modest — typically included in standard pricing rather than separately billed. Time to test each drop is 30-60 seconds with modern testers; documentation generation is automated. For a 100-drop project, full certification adds maybe 4-6 hours of total testing/documentation time. Reflected in the per-drop pricing we quote ($150-$300 per drop installed includes certified test).
Does Fluke vs other tester brands matter?
Fluke DSX series is the industry standard; other major brands (Ideal, TREND) make equivalent equipment. What matters is using a certifying tester (not just continuity tester) calibrated within the past 12 months and capable of certifying to the cable category being installed. We use Fluke DSX-5000 and DSX-8000 testers; calibration current; documentation included in deliverables.
What if testing reveals issues?
Remediation included in scope. Common issues: re-termination at jack or patch panel (15-30 minutes per drop), occasionally cable replacement if internal damage is found, rarely pathway changes if excessive bend radius is creating issues. Failed drops aren't accepted as 'good enough' — they get fixed until they pass. Re-test after remediation. Final test report shows only passing drops; failed-then-fixed drops show resolution.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.