Common questions.
What's the cost difference between rough-in and retrofit?
Typically 30-60% savings during rough-in vs equivalent retrofit. Specific numbers: $100-$200 per drop during rough-in vs $200-$400 for retrofit; $5-$12 per sq ft for full structured cabling pathway during rough-in vs $15-$30 per sq ft for full retrofit. Beyond cost, rough-in enables design decisions that retrofit can't optimize — that strategic value often exceeds the direct cost savings.
How much extra capacity should I build in?
50% extra pathway capacity is a common starting point. For new commercial that may grow 20-50% over a 15-year cable life, 50% pathway headroom accommodates reasonable expansion without re-pulling. Conservative architects sometimes spec 100% headroom in commercial new construction. Cost premium for headroom is small (modest larger conduit/tray vs minimum-size); operational value is substantial.
Do I need an IT consultant during rough-in?
For larger commercial projects (>10,000 sq ft, multi-floor): yes, an IT consultant or cabling design partner adds significant value during design phase. For smaller projects (<10,000 sq ft, single-floor): often the structured cabling contractor (us) serves the design role directly, coordinating with the GC and architect. Discuss scope and approach during initial project planning.
Can I install cabling later if rough-in is done?
Yes — that's the value of proper rough-in. Pathways are in place; cabling pulls happen during later construction phase (after framing/drywall, before occupancy) using the prepared pathways. Future cabling additions and refreshes use the same pathways with pull strings. Rough-in enables structured cabling install on standard schedule plus future flexibility for 15+ years.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.