Common questions.
Should I call the fire department?
If you see visible smoke, flames, or active heat from electrical infrastructure — yes, immediately. For burning smell without visible signs, the right answer is to shut off the affected circuit (or main breaker) and call a licensed electrician for same-day response. The fire department doesn't do electrical repair, so they'll respond and then refer you to an electrician anyway. Smell-only situations are usually safe to manage with circuit shutoff plus electrician callout.
Is it safe to stay in the house?
If the affected circuit is de-energized at the breaker and there's no active smoke or heat, yes — staying in the house is generally safe while waiting for the electrician. If the smell persists after breaker shutoff, that means the source isn't on the circuit you turned off — turn off the main breaker and evacuate until an electrician identifies the source. We respond to burning-smell calls as same-day priority.
How fast can you respond?
For burning-smell calls during business hours (7am-6pm weekdays), we typically respond within 60-120 minutes. After hours, our emergency dispatch responds within 90-180 minutes for active electrical hazards. We treat burning smell as a same-day priority, not next-day scheduling. Cost includes after-hours premium when applicable; full quote provided before work proceeds.
What does the repair typically cost?
Depends entirely on what we find. A simple loose connection retightening (most common) runs $240-$420 for diagnostic visit plus correction. If insulation damage requires wire replacement, scope can run $480-$1,400+ depending on accessibility and length of run to replace. If we find broader issues (panel-level problems, multiple affected circuits), full quote provided before work proceeds. The diagnostic visit itself is the same flat fee whether the repair is small or large.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.