Common questions.
Is whole-home surge protection really worth it?
Yes, for Marin. Atmospheric river events plus PG&E line work routinely produce surge events on the distribution system. Modern homes have significant investment in surge-sensitive electronics (TVs, computers, appliances with electronic controls, HVAC systems with smart thermostats, LED lighting drivers). A single severe surge event can damage thousands of dollars of equipment. Surge protector cost is $400-$800 installed; prevents that scenario. Strong cost/benefit.
Do I need a generator?
Depends on your tolerance for outages and any medical/critical needs. Most Marin homes manage 8-24 hour outages with inconvenience but no real harm. Homes with medical equipment, vulnerable occupants, work-from-home dependencies, or just strong outage aversion benefit from standby generator or battery storage. Investment is significant ($8,000-$25,000+ depending on system) but pays back in resilience over years of ownership.
What's the cheapest single thing I can do for storm prep?
Whole-home surge protector. Best dollar-for-dollar prep investment for most Marin homes. Single visit, fast install, durable protection. Tree trimming is next — but cost scales with tree count and access. Surge protection is the universal low-cost high-value step.
Can I do prep work myself?
Some yes, some no. Yes for: clearing exterior outlets of debris, testing GFCIs (monthly is good practice), keeping flashlights and battery backup ready, inventorying surge-sensitive equipment. No for: panel work, surge protector installation, generator hookup or modification, service entrance inspection. Anything inside the panel or on the service entrance is licensed-electrician scope.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.