Common questions.
Is arc flash study legally required?
OSHA cites NFPA 70E for employers performing electrical maintenance. NFPA 70E requires arc flash hazard analysis and labeling. Non-compliance is OSHA citation risk and liability exposure for any worker injuries. California Cal/OSHA enforces similarly. While 'study' isn't named in legislation, the analysis underlying compliance is required. Without study, employer can't demonstrate proper PPE selection or hazard awareness.
What's involved in study cost?
Cost drivers: building size and equipment count (more equipment = more analysis), data collection effort (existing single-line diagrams reduce effort; reconstruction adds cost), complexity of electrical system (multiple voltage levels, complex protection schemes increase effort), labeling scope. Marin commercial typical: $3,500-$5,000 for smaller commercial, $5,000-$8,000 for medium, $8,000-$15,000+ for large or complex industrial.
How long does study take?
Field data collection: 1-3 days depending on building size. Analysis and reporting: 2-4 weeks. Label production and application: 1-2 weeks. Total project timeline: 4-8 weeks. Faster timelines possible for smaller scope; complex studies sometimes take longer.
What happens if study identifies safety issues?
Common findings beyond labeling: protective device coordination problems (upstream breakers don't clear downstream faults properly), excessive incident energy at specific points (PPE may be inadequate even with appropriate selection — need equipment changes to reduce energy), aging equipment with degraded clearing time. Remediation typically separate scope: replace specific breakers, modify protection settings, sometimes change equipment. Cost of remediation depends on findings; sometimes simple settings changes, sometimes equipment replacement.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.