Common questions.
How much does after-hours premium add?
Typically 25-50% over standard daytime rates. For a $12,000 daytime panel upgrade, after-hours version runs $15,000-$18,000. The premium covers crew overtime, disruption to personal schedules, and additional planning overhead. Most commercial customers find the operational continuity value justifies the premium easily; in some cases the project couldn't proceed at all during daytime hours due to business operations.
Can the inspector visit overnight?
Marin AHJ inspectors typically schedule daytime visits, not overnight. For overnight installs that need inspection before re-energization, we schedule inspector for first thing the next business day (Saturday or Monday depending on install timing). The work-completion-to-inspection gap is typically 8-16 hours; we coordinate timing to minimize.
What if work takes longer than planned?
Pre-install planning sizes the work to fit confidently within the planned window. We add ~25% buffer to expected work time when defining the install window. If unexpected complications extend work beyond window, options: complete what's safe to complete and resume next available window, or extend the window with crew and business agreement. Rare to need extension when planning is thorough.
Do you work major holidays?
Yes for commercial customers — we operate emergency dispatch and have done major holiday work for restaurants, retail, and healthcare facilities. Holiday premium adds another 25-50% over standard after-hours premium. Most commercial customers schedule major work for normal weekend windows rather than holidays unless operational necessity drives timing.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.