Common questions.
How do I know how much service amperage I currently have?
Two places to check: the meter base (outside, where PG&E's service enters the home) often has the amperage stamped on the front, and the main breaker inside the panel will be labeled with its amperage rating (usually '100', '150', '200', etc. printed on the breaker handle). If you can't find the rating, send us a photo and we'll identify it.
Can I upgrade from 100A to 200A without changing my main panel?
Almost never. The main panel and the main breaker are sized to the service capacity, so upgrading service amperage requires upgrading both. The typical scope is panel replacement + service-side work (mast, weatherhead, service entrance conductors) + PG&E coordination, all together. Trying to upgrade just the service without the panel almost always creates code compliance issues.
Do I need a permit for a service upgrade?
Yes — every service-side change requires an electrical permit from the local AHJ (Authority Having Jurisdiction). In Marin, that's typically the city building department or Marin County for unincorporated areas. Service upgrades also require PG&E coordination since they involve their meter and service drop. We handle both permit filing and PG&E coordination as part of every service upgrade we do.
How long does a service upgrade take?
From contract signing to PG&E re-energization: typically 4-8 weeks. The bulk of calendar time is PG&E coordination (3-5 weeks for them to schedule the cut-in) and permit issuance (1-2 weeks). Install day itself is 6-10 hours during which power is off — we coordinate that window with your schedule and PG&E's. We give a written timeline at contract signing.
Is 400A service overkill for most homes?
For typical 2,000-3,000 sq ft Marin homes with normal electrification (one EV, heat pump, electric dryer): yes, 200A is the right answer. 400A is meaningful upgrade for larger homes (3,500+ sq ft), estate properties with detached structures, multi-EV households, or any home where the combined electrification load pushes calculated demand above ~160A. We do the load study and tell you honestly which is right for your situation.
How do you handle pricing — flat fee or hourly?
Both, depending on scope. Routine service calls and predictable scope (panel replacement, EV charger install, transfer switch install, fixture replacement) are flat-fee quoted up front. Diagnostic visits and emergency scope are hourly because we don't know what we'll find. Either way, you get a written quote before work starts on anything significant, and we don't proceed beyond the quote without your sign-off.
How quickly can you schedule?
Depends on scope and season. Emergency dispatch: same-day across Marin County (1-3 hours business hours, 1-4 hours after-hours). Same-day standard service: 3-6 hours from call when capacity allows; otherwise next business day. Scheduled service work: 1-3 weeks typical. Larger projects requiring permits and PG&E coordination: 4-12 weeks depending on scope. We're upfront about timeline at the quote stage.
What warranty do you offer on work?
Our standard residential warranty: 2 years on labor, manufacturer warranty on parts (varies by product — typically 1-10 years). Major installs (panels, generators, EV chargers) often have longer manufacturer warranties (5-10 years). If there's an issue with our work in the warranty period, we come back and fix it at no cost. We also stand behind work past warranty — repeat customers and referrals matter more than a transactional fix.
Are you licensed and insured?
Yes. California State License Board C-10 Electrical Contractor #989290, in good standing. Carry general liability insurance and workers' compensation insurance as required by California law. Bondable on projects requiring it. Happy to provide proof of insurance to clients or property managers on request. License lookup: cslb.ca.gov.